Opening hours
We are open Monday to Saturday between 10:00 and 19:00, except on public holidays.
On Sunday you can visit us, but only by appointment. This can be done via phone call or message.
We offer two options:
1. Pick-up from the Store
Address: 35-37 Ἀγησιλάου, Athens, Greece 10436
Hours: Mon - Sat, [10:00 - 19:00]. Except holidays.
2. Delivery to a Specified Address in Athens (For Out of Town & International Customers)
For: Customers who use their own carrier.
Service: FREE delivery to your carrier's address in Athens.
Time: Orders confirmed on a business day are delivered by the next business day.
Your Action: Please provide the full address and phone number of your carrier in Athens in the order notes. Post-delivery transportation is your responsibility.
We have a 30-day return policy, which means you have 30 days from the date of receipt of your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with its tags attached and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at coolhomewear@gmail.com. Please note that returns should be sent to the following address:
Agisilaou 35-37, Athens, 104 36, Greece
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Greece, the shipment of your goods may take longer than expected.
You can always contact us with any questions regarding returns at coolhomewear@gmail.com.
Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and correct it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
European Union 3-day Cooling-off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with its tags and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post this refund as well.
If it has been more than 15 business days since we approved your return, please contact us at coolhomewear@gmail.com.
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from the website www.coolhomewear.com (the “Site”).
PERSONAL DATA WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate the Site, we collect information about the individual web pages or products you view, what websites or search terms led you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- "Cookies" are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org .
- “Log files” track actions performed on the Website and collect data, including IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the Website.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, bank account, etc.), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information we collect generally to fulfill orders placed through the Site (including processing your payment information, arranging shipping, and providing invoices and/or order confirmations). In addition, we use this Order Information to:
- We are contacting you.
- We check our orders for potential risk or fraud.
- When it is in line with the preferences you have shared with us, we provide you with information or advertising about our products or services.
We use the Device Information we collect to help us detect potential risk and fraud (especially your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to evaluate the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy . We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a warrant, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
DO NOT TRACK
Please note that we do not change our Site's data collection and use practices when we see a "Do Not Track" signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to request the correction, update or deletion of your personal information. If you would like to exercise this right, please contact us using the contact details below.
Additionally, if you are a resident of Europe, please note that we process your information to fulfill contracts we may have with you (for example, if you place an order through the Site) or to otherwise pursue our legitimate business interests as set out above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete that information.
CHANGES
We may update this privacy policy from time to time, to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us by email at coolhomewear@gmail.com or by post using the details provided below:
Agisilaou 35-37, Athens, 104 36, Greece
OVERVIEW
This website is operated by Zhou Qiu Jun. Throughout the site, the terms “we”, “us” and “our” refer to Zhou Qiu Jun. Zhou Qiu Jun offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you are participating in our “Service” and agreeing to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including, without limitation, users who are browsers, vendors, customers, merchants and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered a proposal, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can view the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purpose nor may you, in using the Service, violate any laws in your jurisdiction (including, but not limited to, intellectual property laws).
You must not transmit any worms or viruses or any code of a destructive nature.
Violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve (a) transmissions over various networks. and (b) changes to conform to and adapt to the technical requirements of networks or connecting devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this website is not accurate, complete or current. The material on this website is provided for general information only and you should not rely on it or use it as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.
This website may contain certain historical information. Historical information is not necessarily current and is provided for reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.
SECTION 4 - CHANGES TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (APPLICABLE)
Certain products or Services may be available exclusively online through the Site. These products or Services may be in limited quantities and are subject to return or exchange only in accordance with our Return Policy. To view our Return Policy, please visit [LINK TO RETURN POLICY]
We have made every effort to display the colors and images of our products displayed in the store as accurately as possible. We cannot guarantee that the appearance of any color on your computer screen will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services we offer. All product descriptions or product pricing are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information or other materials you purchase or obtain will meet your expectations or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed from or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by agents, dealers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Returns Policy.
SECTION 7 - PRELIMINARY TOOLS
We may provide you with access to third-party tools over which we do not monitor or have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranty, representation or condition of any kind and without any support. We will have no liability arising out of or related to your use of the optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are aware of and approve of the terms on which the tools are provided by the relevant third party provider or providers.
We may also, in the future, offer new Services and/or features through the Site (including the release of new tools and resources). Such new features and/or Services will also be subject to these Terms of Service.
SECTION 8 - THIRD PARTY LINKS
Certain content, products and Services available through our Service may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy and do not warrant and will have no responsibility or liability for any third-party materials or websites or for any other third-party materials, products or Services.
We are not responsible for any harm or damage related to the purchase or use of goods, Services, resources, content or any other transaction made in connection with third-party websites. Please carefully review the third-party’s policies and practices and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without our request you send creative ideas, suggestions, proposals, designs or other materials, whether online, by email, by postal mail or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any way, in any medium, any comments you forward to us. We are not and will not be under any obligation (1) to maintain any comments in confidence. (2) to pay compensation for any comments. or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property rights or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malicious software that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see [LINK TO PRIVACY POLICY]
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Very occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without prior notice (including for the period after you submit your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied to the Service or on any related website should be construed as indicating that all information in the Service or on any related website has been amended or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content:
(a) for any unlawful purpose.
(b) incite others to perform or participate in illegal acts.
(c) violate any international, federal, provincial or state regulations, rules, laws or local ordinances.
(d) violate or infringe our intellectual property rights or the intellectual property rights of others.
(e) harass, abuse, insult, harm, defame, slander, belittle, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability.
(f) submit false or misleading information.
(g) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites or the Internet.
(h) collect or monitor the personal information of others.
(i) for spam, phishing, pharm, pretext, spider, rush or scraping.
(j) for any indecent or immoral purpose.
or (k) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES. LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of or inability to use the service is at your sole risk. The service and all products and Services delivered to you through the service (except as expressly stated by us) are provided “as is” and “as available” for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality,